CallCover is an subscription service that provides a customised AI-assistant that answers the phone for you and a dedicated local phone number. It communicates with human-like conversation and answers your calls 24/7, handles common enquiries, takes messages, and ensures you never miss an important call – even when you're busy, after hours, or on holiday.

CallCover uses advanced AI voice technology that sounds natural and professional. While callers may recognise it's an AI assistant, the voice quality is clear, conversational, and represents your business professionally. Many callers appreciate the immediate, helpful response.

When someone calls, your AI assistant answers professionally using your business name and customised greeting. It can answer frequently asked questions, provide information about your business, and engage the caller taking detailed messages. You receive SMS notifications with details about each call and can view full transcripts and listen to call the call audio in the dashboard.

No. We provide you with a new New Zealand phone number that CallCover manages directly. You can either forward your existing business number to CallCover (using call forwarding). You can also forward other numbers you own to your assistant at the same time, your mobile number for example. Most customers prefer to keep their existing number and simply set up call forwarding.

Most businesses are up and running within 10 minutes. After signing up, you'll customise your AI assistant's greeting and provide information about your business. You'll select your preference of local NZ phone number and then you'll be ready to receive calls immediately.

CallCover excels at handling common enquiries like business hours, location, pricing and service information. It can take detailed messages, qualify leads, and answer frequently asked questions.

Absolutely. You control your greeting, business information, frequently asked questions, and how different types of calls are handled. The dashboard makes it easy to update your assistant's knowledge without any technical expertise needed.

CallCover works 24/7/365 – including evenings, weekends, and public holidays. You'll never miss a call or opportunity again.

CallCover operates on a subscription model with plans starting from affordable monthly rates. Pricing is based on the number of calls your assistant handles, with different tiers to suit your needs. There are no setup fees, and you can upgrade or downgrade anytime. Visit our pricing page for current rates.

Yes. Every call is transcribed automatically, and you can view detailed summaries including caller information, their enquiry, and any messages. Call recordings are also available. You can access all call history through your dashboard and receive notifications via SMS.

CallCover can integrate with popular business tools (Fergus, Timely, Simpro, Palace, etc) including calendar systems for appointment booking, software platforms for lead capture, and messaging platforms. If you use specific software, contact us to discuss integration options for your workflow.

If CallCover encounters a question it cannot answer confidently, it will politely take a detailed message and let the caller know you'll follow up.

Yes. CallCover uses enterprise-grade security and encryption to protect your business information and call data. You maintain complete control over your data.

We provide email support to help you get the most from CallCover. Our documentation covers common questions and setup scenarios. For technical issues or customisation help, our support team is available to assist New Zealand businesses during business hours.